Server Error - We are having difficulty communicating with the Orion server

Hi there,

We are having this recurring problem on my platform, I have rebuilt the orion website, but the problem persists

Attached the error:

{
   "data": {
       "message": "An error has occurred.",
       "exceptionMessage": "RunQuery failed, check fault information.\nEntity Orion.CustomPropertyUsage does not contain requested property IsForEntityDetail of navigation property CP.Usage",
       "exceptionType": "System.ServiceModel.FaultException`1[[SolarWinds.InformationService.Contract2.InfoServiceFaultContract, SolarWinds.InformationService.Contract2, Version=2020.2.6.50109, Culture=neutral, PublicKeyToken=null]]",
       "stackTrace": "   at SolarWinds.Orion.Core.Common.ChannelProxy`1.HandleException(Exception ex, Int32 currentRetryCount, ChannelProxyBehavior behavior, String methodName)\r\n   at SolarWinds.Orion.Core.Common.ChannelProxy`1.Invoke[TResult](Func`2 fnc, ChannelProxyBehavior behavior, String methodName)\r\n   at SolarWinds.Orion.Core.Common.ChannelProxy`1.Invoke[TResult](Func`2 fnc, ChannelProxyBehavior behavior)\r\n   at SolarWinds.Orion.Core.Common.InformationService.InformationServiceProxy.Query(String query, IDictionary`2 parameters)\r\n   at SolarWinds.Orion.Core.Common.InformationService.InformationServiceProxyImpersonate.Query(String query, IDictionary`2 parameters)\r\n   at SolarWinds.Orion.Web.Platform.Data.SwisRepository.Query(ISwisQuery query)\r\n   at SolarWinds.Orion.Apollo.Website.Tooltips.TooltipDataProviderDal.QueryFederated(ISwisQuery query)\r\n   at SolarWinds.Orion.Apollo.Website.Tooltips.TooltipDataProviderDal.GetCustomPropertiesForEntity(String entity, Int32 siteId)\r\n   at SolarWinds.Orion.Apollo.Website.Tooltips.TooltipDataProvider.GetCustomPropertiesForEntity(String entity, Int32 siteId)\r\n   at SolarWinds.Orion.Apollo.Website.Tooltips.TooltipDataProvider.GetPropertiesForEntity(String entity, TooltipDataFieldList fields, Int32 siteId)\r\n   at SolarWinds.Orion.Apollo.Website.Tooltips.TooltipDataProvider.GetObjectData(TooltipData data, Nullable`1 siteId, String entity, TooltipDataFieldList fields, String whereClause, Object[] parameters)\r\n   at SolarWinds.Orion.Apollo.Website.Tooltips.NetObjectTooltipDataProvider.GetData(PluginDataRetrievalContext context)\r\n   at SolarWinds.Orion.Apollo.Website.Tooltips.GenericTooltipPlugin.GetData(PluginDataRetrievalContext context)\r\n   at SolarWinds.Orion.UI.Tooltips.TooltipPlugins.Core.NodeTooltipPlugin.GetData(PluginDataRetrievalContext context)\r\n   at SolarWinds.Orion.Http.Tooltips.Services.TooltipService.GetData(PluginRetrievalContext context)\r\n   at SolarWinds.Orion.Http.Tooltips.Controllers.TooltipController.GetData(PluginRetrievalContext plugin)\r\n   at lambda_method(Closure , Object , Object[] )\r\n   at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.<>c__DisplayClass10.<GetExecutor>b__9(Object instance, Object[] methodParameters)\r\n   at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ActionExecutor.Execute(Object instance, Object[] arguments)\r\n   at System.Web.Http.Controllers.ReflectedHttpActionDescriptor.ExecuteAsync(HttpControllerContext controllerContext, IDictionary`2 arguments, CancellationToken cancellationToken)\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Tracing.ITraceWriterExtensions.<TraceBeginEndAsyncCore>d__18`1.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Controllers.ApiControllerActionInvoker.<InvokeActionAsyncCore>d__0.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Tracing.ITraceWriterExtensions.<TraceBeginEndAsyncCore>d__18`1.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__0.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<CallOnActionExecutedAsync>d__5.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Filters.ActionFilterAttribute.<ExecuteActionFilterAsyncCore>d__0.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Controllers.ActionFilterResult.<ExecuteAsync>d__2.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Filters.AuthorizationFilterAttribute.<ExecuteAuthorizationFilterAsyncCore>d__2.MoveNext()\r\n--- End of stack trace from previous location where exception was thrown ---\r\n   at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)\r\n   at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)\r\n   at System.Web.Http.Controllers.ExceptionFilterResult.<ExecuteAsync>d__0.MoveNext()"
   },
   "status": 500,
   "config": {
       "method": "GET",
       "transformRequest": [
           null
       ],
       "transformResponse": [
           null
       ],
       "jsonpCallbackParam": "callback",
       "params": {
           "Id": "1",
           "Context": "default",
           "Type": "N",
           "lang": "en-us",
           "viewId": 71,
           "swAlertOnError": true,
           "swLogOutOnAuthError": false,
           "swLogOnError": [
               401,
               403,
               500,
               501,
               502,
               503,
               504,
               505,
               506,
               507,
               508,
               509,
               510
           ],
           "swToastOnError": [
               401,
               403,
               500,
               501,
               502,
               503,
               504,
               505,
               506,
               507,
               508,
               509,
               510
           ]
       },
       "headers": {
           "Accept": "application/json, text/plain, */*",
           "X-XSRF-TOKEN": "D+7p83RRRmmmOJFLj5RaIizWLYF/xfwWvoKpPiy+B00="
       },
       "cache": false,
       "url": "
   },
   "statusText": "",
   "xhrStatus": "complete"
}

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error_message

orion

npm

orion_npm

2020.2.6

Accepted answers

All comments

jm_sysadmin

I would start with opening a ticket with support, they will be able to dig in and assist. Generally, I see this when server resources are running out, the database can't handle the work, etc.

lynchnigel

I presume that you have checked that no anti virus or the firewall hasn't changed due to a microsoft update? sometimes they drop into lockdown (Public profile if its a windows box/ server)

rather than a reinstall, if you have issues in future try running the conifg wizard first before you do anything as that sorts out issues quite well

similar issue here - the solution seemed to be an update thwack.solarwinds.com/.../error-we-are-having-difficulty-communicating-with-the-orion-server-click-here-for-details

bshopp

I would recommend a support ticket, looking at the error message, appears to have to do something with custom properties.