Got error when tried to cancel a ticket. Attached error. Any suggestions?
I have the same problem...
I have a support call with Solarwinds, which is basically the Survey function is broken in 12.5.1.88. It also breaks closing tickets, e.g. automatically make complete tickets after a period and set them to close. This never happens now.
The only fix is to remove the survey attached to your request types. There is no need to delete the Survey, just go to your request types and unselect your survey.
Hopefully Solarwinds can get a fix out soon!
regards
Chris
Have they stated if they plan to release a hotfix for this?
From discussing with them there should be, but whether this is actually resolved when the release is out who knows... Obviously no release date as of yet..
