With the new version (12.3) we can now run action rules to generate tickets and pass custom fields over to these new tickets. I have since created a New Employee process that will generate specific tickets based on answers customers give for their new hire. I have the rule set to look for a specific request type (new employee - New Hire) and equipment type (laptop or desktop). It is set to run at ticket creation. I recently had a instance where a new employee request came in and the New Employee process ran twice. I've looked around and I can't seem to figure out how that happened. I can see in the History of the parent ticket the process running generating the necessary tickets, then running again generating the same tickets. Any thoughts as to why that happened? Do I have something setup incorrectly in the criteria or Action Rule Info. If you look at the pick, There are two rules that run separate. The New Employee Setup - Laptop and New Employee ticket. Those processes do different things. I could probably merge them as all the New Employee Ticket does is assigns the new employee ticket.