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Web Help Desk (WHD)

Forum Parent/Child ticket help

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Parent/Child ticket help

KarynM over 1 year ago

When generating a parent/child ticket, the child tickets appear to be created by the person who created the task in Setup. This surely cannot be by design! Is there a way, when creating the Task, that the Created by field can be blank?

0 pabely over 1 year ago

It is by design, annoying isn't it! Especially if the Tech leaves as well. Use Action Rule to Force re-assignment engine to assign to someone else.
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