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Web Help Desk (WHD)

Forum Error Message when Saving ticket

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Error Message when Saving ticket

zaharan over 1 year ago

I had a user get this error message when submitting a ticket. This has occurred recently also but thought it was resolved. Any idea why this is happening and how stop getting this message going forward ?

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pabely over 1 year ago +1

Sounds like a Checklist has been deleted but still exists as linked to the Request type. WHD12.7.6 was a little flaky with this new functionality and it has got a little better with the later releases…

0 123kateb over 1 year ago

Is that on the latest version?
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0 zaharan over 1 year ago in reply to 123kateb

the version is 2.7.6 - Build #12.7.6.8342-HF1
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0 pabely over 1 year ago

Sounds like a Checklist has been deleted but still exists as linked to the Request type.

WHD12.7.6 was a little flaky with this new functionality and it has got a little better with the later releases but I suspect some interaction with the database might be required, best log with Support for guidance.
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0 zaharan over 1 year ago in reply to pabely

Thanks .. let me log a case.
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0 leos over 1 year ago in reply to zaharan

You might try to reboot WebHD, stop/restart the service. I have had that resolve some issues like this where I removed some Request Types but somehow it kept triggering my Action rules and giving errors.
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0 percyplant over 1 year ago in reply to leos

There is a know issue where if you delete a Request Type that action rules using the 'any of' logic still try to process deleted Request Types. Therefore clear the entries for 'any of' save and then re-select you choices and then save again.

Best to upgrade to the latest version too.
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