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Importing Tickets into WHD12

Dear all

I'm struggling and would really appreciate your help. I did everything like in the documentaiton but it seems something is not working correcet.

I'm about to import Tickets from an existing WHD into our new env. (Win+SQL) WHD12. The Tickets are getting imported fine, so everything is correct with template and so on.

But: Special chars are not imported correctly, no matter how I try it TSV,CSV,TXT,XLS.

What am I doing wrong?