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(Re-setting) CAC Authentication with WebHelpdesk 12.6 and Apache

kim.long over 1 year ago

I recently had to reload the WebHelpdesk software and it broke my CAC Authentication. I was directed to a KB on Solarwinds site (https://support.solarwinds.com/SuccessCenter/s/article/Configure-Web-Help-Desk-12-2-for-Common-Access-Card-CAC-systems?language=en_US) but:

1. It references using a "Code.txt" file which I can't find

2. I couldn't find Waffle 1.7.3 on github. The current version is 3.1.1 and I believe there were changes brought on by log4j.

3. The files listed in the Waffle configuration are not the same version numbers (nor can I find the waffle\bin directory). Some of the files are the same. Some are newer than the ones in the article and the jar file name is changed.

I normally can figure things out, but I'm stumped.

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0 pabely over 1 year ago

Reviewing the article it is a little dated, WHD no longer uses Tomcat 7 or supports IE (does anyone now?).

I would log a Case with SW Support to see if a superseded article exists for later releases of WHD.
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0 kim.long over 1 year ago in reply to pabely

SW Support is the one that directed me to the article. That's what led me to thwack.
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0 pabely over 1 year ago in reply to kim.long

I suggest you go back to them saying outdated information and ask for more detail from them. If this only works with IE then maybe a non starter as MS don't support IE now anyhow.
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0 ArmyGreen over 1 year ago in reply to pabely

We are also trying to get CAC authentication to work with the latest version of Web Help Desk but the referenced documentation is outdated. Would greatly appreciate if SW support could provide updated instructions on this.
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0 pabely over 1 year ago in reply to ArmyGreen

Log a case with them saying that the documentation is outdated and can they ask Development directly.
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0 pabely over 1 year ago in reply to ArmyGreen

Log a case with them saying that the documentation is outdated and can they ask Development directly.
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