After updating to 12.7.7, techs get one of two error messages.
Error, Authentication Needed
Found this response in my inbox
Don't believe Android app will be available any time soon. This year they focusing on security updates.
With smart phones, you can save the web browser page into your Home page and then save details and authenticate using face recog.
The mobile browser looks a lot better than the app.
Don't care about how the app looks.
It's a convenience thing. With the web app, you need to be actively monitoring it. With app and push notifications on, we get a tone and vibrate each time a new ticket is opened. We have a small support staff constantly on the move across multiple locations. The app allows us to stay on top of issues while accomplishing other tasks. We don't need to hover over a web app to know when our employees have issues.
We went to WHD over 7 years ago when we had 2 people in the I.T. Department primarily because they had an app and others didn't.
SolarWinds solutions are rooted in our deep connection to our user base in the THWACK® online community. More than 150,000 members are here to solve problems, share technology and best practices, and directly contribute to our product development process.