Client vs. Tech accounts

Question

I have created my tech accounts and now I am looking to integrate my client accounts with LDAP. When I complete the process I receive the error message "

The Tech was saved. Warning: Client Scott Noles has already registered this user name. When using user name as the login attribute, the Client will no longer be able to log in, except as a Tech linked to the Client account.

Can someone explain to me the relationship between clients and techs as well as how to get around this error so I can log into the system with my account? When I remove this link I still can't log in with my credentials to either the client side or the technician side.

snoles · Answer

I will try that. Thank you very much.

typhoon87 · Answer

If you are importing these from AD do not go in an futz with the passwords in the DB. What you need to do is delete the tech accounts. Ensure the users are pulled in through AD first then recreate the tech with the LDAP authentication checkbox and point the client to the users same AD account.

ratjeeper · Answer

That is the problem I had. You should be able to access the SQL and change the password manually for your account, been awhile but I am pretty sure I just banked it out and let LDAP figure it out on its own. Just be careful while you are in the sql so you don't change anything else. WHD Stores pretty much everything in there.