How do I copy an existing ticket already in Web Help Desk?
We want to create a ticket, save the ticket and then copy the ticket changing some fields
Hi,
If you're performing the same task over and over you could try using quick tickets to create templates?
Alternatively read-out the ticket use the REST API and then create a new ticket from powershell.
I'm no expert but I've made a start see my post: https://thwack.solarwinds.com/thread/67470
Hope this helps
Ben
I will look at the quick tickets tho, .....
some times we send two people out for a ticket, a move for example or cable run. We create the first ticket for the first tech, we would like to take the ticket with all its info and create a copy for the second tech or while they are there a request is made from the same client so, would like to just copy the org ticket for the additional request
Hmm,
Yes I see the problem. To assign a second tech to the ticket without "escalating" (removing from first tech) isn't really possible as far as I can see.
With the copy thing, I can understand why they don't offer it as an option. I try to think of the tickets as being like a preliminary invoice - you would most likely not send a customer 2 invoices for the same job.
But as for adding 2 techs to the 1 job - we have this problem too and I think it's a feature that should be added.
Sorry I couldn't be of more help
