KB article is not available

Why do some articles are not available for clients and how to gain access to them?

In a situation where technical support ignores our system_is_down tickets for hours, public KB is the only way that we could fix issues. But it's under lock and key.

Top Replies

  • but I hope publicity could encourage Solarwinds to do something about that

    Unlikely. IMO of course.

    Their whole driven by the people thing is just another fancy tag line from a company. There…