Migrate tickets from HelpDesk to ServiceDesk

I’ll be switching to Service Desk from Web HelpDesk in a few months. It looks like the export of tickets from WHD to TSV is quite different than the CSV format of what the format of the CSV for SD is. Has anyone moved tickets from WHD to SD? Thanks

  • Howdy ,

    Many folks have moved over and I'm glad to hear you'll be making the transition as well.

    There are many websites or apps that can convert the files for you. Just doing a quick search, here is something I've found called GROUPDOCS.

    Once the file is in CSV, the import should be very simple and straight forward. If you're having troubles still, try reaching out to your dedicated Account Manager.