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Regular tasks

FormerMember
FormerMember

I'm migrating from an old version of the Solarwinds Web Help Desk.  In that, we could easily set regular tasks up as tickets, and have a new one created each week, day, month or whatever.  For instance, we need to cycle a detachable disk drive on something each week.  So we had a task that was created each week, assigned to a group, and then appeared as a ticket for action.

I cannot for the life of me see how to do this in SWSD.

Any ideas?

Thanks

Cathryn

  • Hi , you can accomplish this by scheduling a service catalog item. You can set up a process in the service catalog to have your teams go through a certain set of steps each time it runs. Scheduling a service catalog item is really straight forward. 

    • Go to Service Desk - Service Catalog
    • Scroll to the right on the index page to expose the actions column
    • In the actions column you will see a calendar button, click on this button
    • You will be able to fill out the service catalog item with any inputs needed and set the frequency in which you want it to run
    • Click Create

    Hope that helps solve your use case!

  • FormerMember
    0 FormerMember in reply to joeybrown

    Thank you so much, that's exactly what I needed.