Does anyone tie assets to incidents? If so how did you do it?
Hi tmm, yes we do! It's incredibly handy for tracking down what's happened to assets after the fact so I would highly recommend it. You can attach an asset to an incident by going to the Related Items tab, and then choosing the Configuration Items option from the Attach dropdown:
Once you've related the asset to the incident, you'll be able to see the Asset in this related tab, and on the asset page, you'll be able to see any incidents it's related to on the Incidents tab.
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