This discussion has been locked.
You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Patch Manager Installation Error

Hey all,

 i have some issues installing the Pacthmanager Software.

During the installation, it always crashes with following error:

"An unexpected Exception occurred during installation"

This is the full text within the details box:

System.FormatException: Die Eingabezeichenfolge hat das falsche Format.
bei System.Text.StringBuilder.AppendFormatHelper(IFormatProvider provider, String format, ParamsArray args)
bei System.String.FormatHelper(IFormatProvider provider, String format, ParamsArray args)
bei OrionInstaller.ExpressInstallPage.ExpressInstallPage_ChangeUiCulture(Object sender, UICultureEventArgs e)
bei Wizard.UI.WizardPage.OnChangeUiCulture(UICultureEventArgs e)
bei Wizard.UI.WizardSheet.SetActivePage(String newPageName)
bei Wizard.UI.WizardSheet.nextButton_Click(Object sender, EventArgs e)
bei System.Windows.Forms.Control.OnClick(EventArgs e)
bei System.Windows.Forms.Button.OnClick(EventArgs e)
bei System.Windows.Forms.Button.WndProc(Message& m)
bei System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
bei System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
bei System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Has anyone an idea? Im thankfull for every help.

Parents Reply Children
  • are you running as admin with rights to create content in the prog file locations?
    did it create anything or bomb out strait away?
    any logs created under C:\ProgramData\Solarwinds\Logs\PM?

  • Yes, i'm doing it with admin rights.

    Nothing will be created, the installation bombs out directly.

    I have a log on the following path: C:\ProgramData\Solarwinds\Logs\Installer.

    This path: C:\ProgramData\Solarwinds\Logs\PM doesn't exist.

    This is the result from the log:

    [12:41: 3:873] ----------------------------
    [12:41: 3:898] OrionInstaller.BootStrapper Starting.
    [12:41: 5:418] RestartHelper::CheckExePath - cmdline: "C:\Temp\SolarWinds_Patchmanager\SolarWinds-Patch-Manager-2020.2.6-HF3.exe"
    [12:41: 5:430] RestartHelper::CheckExePath - file exists: C:\Temp\SolarWinds_Patchmanager\SolarWinds-Patch-Manager-2020.2.6-HF3.exe
    [12:41: 5:441] Checking Windows Versions
    [12:41: 5:454] .Net 4.8 detected.
    [12:41: 5:473] MSMQ check.
    [12:41: 5:498] MSMQ already installed
    [12:41: 5:509] Starting the following services: SWCollectorService;SWInfoServiceSvcV3
    [12:41: 5:521] Subinstaller didn't find in cmd, calculating.
    [12:41: 5:531] Calculated path - "\SubInstallers".
    [12:41: 5:542] Dictionary with subinstallers was not found
    [12:41: 5:552] Subinstallers path was not provided. Will not copy product catalog
    [12:41: 5:563] Starting "C:\Users\ADMINI~1\AppData\Local\Temp\1\SWOrionSetup202203311240\SubInstallers\SPM_2020.2.6.50104\PreInstallationWizard.exe" from "" with command line of "SubInstallers\SPM_2020.2.6.50104\PreInstallationWizard.exe "C:\Temp\SolarWinds_Patchmanager\SolarWinds-Patch-Manager-2020.2.6-HF3.exe"  -SESSIONID=CECC4392-BF8C-4EC6-B160-EEB394645499".
    [12:41: 5:852] Process started.  PID = 5352   GLE = 0

  • Are you are using the smaller online installer? Have you tried downloading the full offline installer?  this will come packaged with all the subinstallers.

  • I see no diffrence between them?

    The Offline installer has a size of 411MB. Also when i use the regular download button. These are the same files i guess?