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Has anyone combined a ticket field with a node name and status field.....

Has anyone combined a ticket field with a node name and status field so that a down staus node can have OPS input a ticket number and have that reflected in network summary for all to see?

Such as the figment below ......

-Ron

Find more posts tagged with

advanced_alerts

orion_website_customization

ticket

ticket_comment_node_status

Accepted answers

vhcato

The report includes a status icon, the node name, and the text associated with the custom property. I'm trying to attach a zip file to this message which should have everything you need to make this happen, if you so choose. Within the zip file, you will find a snapshot of what it looks like on the web, a copy of the actual Report Writer file, and a doc file which gives a little more detailed explanation of how it works. Now, let's see if I can attach it...

All comments

dmdc

Wow. What an awesome idea. I've love to know if it is possible.

vhcato

Well... Kinda...

We have a report which shows all nodes that are currently unreachable, and a custom property text field which can be edited by our Ops folks from the Node Details view. This report is included as a resource on the "Home" summary view, and can include ticket numbers, or any other pertinent info. We also created one for interface events, which currently applies to interfaces that are “Down” or “Unknown”, and also interfaces where the average number of receive errors for the last hour exceeds a certain threshold. Is that kinda what you're looking for?

Vic

RonCHenry

I believe that's close to what I'm looking for. Does the resource on the home page correlate with a down node or is it all together a seperate information field?

Thanks

Ron

Network_Guru

I've done something similar - I added a Comments field which can be updated from the Node Details page.
These comments get displayed in the Nodes Down property at the top of the Home page.

Here is the code to add this field to the Down Nodes resource here:

C:\Inetpub\SolarWinds\NetPerfMon\Resources\1-1-SummaryReports\DownNodes.resource:

%>

<table border="0" cellPadding="2" cellSpacing="0" width="100%">

   <tr>
       <td class="ReportHeader" vAlign="center" width="20">Node</td>
       <td class="ReportHeader" vAlign="center"> </td>
       <td class="ReportHeader" vAlign="center">Comments</td>
       <td class="ReportHeader" vAlign="center"> </td>
   </tr>

<%   Do While Not SQLResource.EOF   %>
<tr>
   <td class="Property" vAlign="center" width="20"><%=SQLResource.GetProperty("StatusLED;SmallIcon")%>
</td>
   <td class="Property"><a <%=SQLResource.GetProperty("NodeParamString")%> href="")%>"><%=SQLResource.GetProperty("Caption")%></a>">thwack.solarwinds.com/.../View.asp </td>

   <td class="Property"><a href="")%>"><%=SQLResource.GetProperty("Comments")%></a>">thwack.solarwinds.com/.../View.asp </td>

</tr>

<%

This is what it looks like:

down-nodes_comments.JPG

vhcato

NG beat me to it...

RonCHenry

Bingo Guru! Much thanks to you and Vic!

Network_Guru

Wow - now that's a detailed writeup - nice work Vic!

I would be interested in the code you used to add comments to interfaces as well.
Could you post that as well?

-=Thanks=-

vhcato

I would be interested in the code you used to add comments to interfaces as well.
Could you post that as well?

NG... Sure thing, I'll do my best to put it together within the next few days.

vhcato

I would be interested in the code you used to add comments to interfaces as well.
Could you post that as well?
NG... Sure thing, I'll do my best to put it together within the next few days.

I put a little something together explaining how to edit custom properties for interfaces via the web and placed it here, in the Content Sharing Zone.

I tried to explain it well enough so that anyone with basic knowledge of Orion administration can understand and utilize the information, while also not making it too detailed and convoluted. Now, let's see if I succeeded...

Keep in mind that through much trial and error, I simply stumbled across how to make this work. Ya see, I ain't dat smrt.

Network_Guru

I put a little something together explaining how to edit custom properties for interfaces via the web and placed it here, in the Content Sharing Zone.

I tried to explain it well enough so that anyone with basic knowledge of Orion administration can understand and utilize the information, while also not making it too detailed and convoluted. Now, let's see if I succeeded...

Keep in mind that through much trial and error, I simply stumbled across how to make this work. Ya see, I ain't dat smrt.

Thanks Vic,

I had a brief look at it. I like your logic, this will come in handy for other things as well.
If I can figure out how to list the Interface custom property in the Web admin GUI, I'll post it in the CSZ.

vhcato

Thanks Vic,

I had a brief look at it. I like your logic, this will come in handy for other things as well.
If I can figure out how to list the Interface custom property in the Web admin GUI, I'll post it in the CSZ.

Thanks NG. Now, If I can just figure out what's happening with Torrie's config...

jtimes

Torrie,

Maybe that the Admin account is the only account with the Allow View Customization box checked?

vhcato

Torrie,
Maybe that the Admin account is the only account with the Allow View Customization box checked?

John,

I think that's why it's working for Admin, but it should also work for users with the ability to "Allow Event Clearing", even though they don't have the priv to customize views. That is, as long as the hack is in place to allow it.

torrielw

Guys thanks for you help. It was the EditCustomProperty.Update.asp. I didn't modify that file because all of my users should be able to edit. It works on both versions 8.1 as well as 7.5.

vhcato

YAY!!!

Yeah, if you want all your users to be able to edit this info, then you don't need the hack, but you would have to give them the view customization priv, and that may not be a good thing.

WINNT

This worked, except that it only works for one "Down Alert" resource. I have two sections of down devices based on the SQL query filter. Anyone else experiencing this problem?