For some of us visiting thwack if for troubleshooting, helping out some, and getting info about the software we use. Many of us are busy at our jobs and find some time to visit thwack and check in. Just how much of your day is spent here?
A minute or two (enough to get the monthly challenge completed) (12%)
In the fifteen years I've been here I've seen five different Help Desk solutions come and go. We currently use LAN Desk, and it seems better than all the predecessors, including ITSM and HEAT (although LANDesk is now owned by HEAT). You've got the right idea: Get your teams together and dream about where you'd like your I.T. environment to be…
We have a very capable team here - so if we are choosing a new product, or looking for new services they have to be pretty good. Without the help of their SE a salesperson doesn't have a very good chance in out environment. More than once we've asked tough questions that even the SE had to research.