We are officially opening up a 30-day free trial of SolarWinds® Incident Response, and the best part is you can get started in minutes. Let’s dive into what SolarWinds Incident Response is and how you can accelerate response, isolation, and remediation.
If you’ve been following the SolarWinds journey, you may know we acquired Squadcast in 2025—now called SolarWinds Incident Response. Our product and engineering teams have been hard at work building deep integrations across SolarWinds Observability SaaS, SolarWinds Hybrid Observability, and SolarWinds Service Desk.
What it means for SolarWinds Observability SaaS customers
To further strengthen these efforts, SolarWinds Incident Response is now available for trial directly within SolarWinds Observability SaaS.If you’re an admin or account owner, you’ll now see a “Try Incident Response” option sitting at the bottom of your navigation bar. One click is all it takes to trigger an automated provisioning process that puts you in the driver’s seat of the most powerful, unlimited tier of SolarWinds Incident Response (yes, you get Enterprise-level access for your 30-day trial). Not an admin or account owner? No problem. Ask them to activate the trial, and your entire organization will gain access.
What is incident response, and how is it different from alerts?
Think of alerts as the smoke detector and incident response as the entire fire station. While alerts simply notify you when a specific threshold has been crossed, or something is broken, our incident response platform handles the “what now?” It’s a modern, unified solution that centralizes alerts coming in from SolarWinds Observability and other monitoring tools into one place.
As a user, you’ve already mastered the art of streamlining your alerts so only the most critical make it through the noise, especially with baked-in features such as AI-powered anomaly detection. But as you know, visibility is only the beginning. By integrating SolarWinds Incident Response, you take alerts from detection to resolution. This extends to how your team manages escalation paths, along with workflows that help you resolve issues faster and learn from them to prevent repeat incidents in the future.
Key functionalities include:
- Alert Correlation and Enrichment: Make alerts actionable by adding context, reducing duplicates, and filtering noise, helping your teams respond faster and with more focus
- Automated On-Call Management: Manage and build flexible schedules, define escalation paths, rotate responsibilities, and control how alerts are delivered and escalated, helping ensure incidents reach the right person at the right time without manual coordination or delays
- Real-Time Incident Collaboration: Coordinate fast, cross-functional response during incidents from Slack or Microsoft Teams and the SolarWinds mobile app
- Unified Service Intelligence: Monitor service health and dependencies to improve visibility, ownership, and response
- AI and Intelligent Automation: Reduce manual toil and accelerate decision-making with automated workflows and AI-driven insights
- Executive and Stakeholder Communication: Keep internal and external stakeholders informed with real-time updates, audit trails, and analytics reports, driving trust, transparency, and accountability
What should I expect once I start the free trial?
Once you’re in, you’ll land on a preconfigured dashboard designed to get you moving immediately. We’ve streamlined onboarding with a quick phone verification and interactive guided tours on every page, ensuring you understand the tools at your disposal instead of clicking around. To keep your workflow seamless, we’ve integrated a “Switch to Incident Response” button directly within the app, and you can use your SolarWinds credentials to log in from anywhere. You won’t be exploring this alone, either. Our team of experts will be within reach throughout your trial to help you fine-tune your setup. It’s the full, unrestricted Enterprise-level experience, ready for you to put to the test starting today.
How do I activate my free trial of SolarWinds Incident Response?
Log in to your account and look in the bottom-left corner. If you’re an admin or account owner, you’ll see the button “Try Incident Response.” Click on it, then follow the prompts. This will give your entire organization access to the trial for 30 days.
Interested in giving it a try, or is there something you need to know before hitting activate? If so, comment below.
