Enhancing IT Collaboration with a Single Pane of Glass
IT teams often struggle with fragmented tools, making it difficult to detect and resolve issues swiftly. Each team—from DevOps to IT Ops to SRE—relies on its own solutions. Siloed data and disconnected workflows can lead to communication gaps and inconsistent insights. This results in longer troubleshooting times, increased downtime, and reduced operational efficiency. The list goes on.
Monitoring and troubleshooting become much simpler with an observability solution that offers a single pane of glass view. By centralizing data from multiple sources, teams can communicate and collaborate with a shared source of truth. SolarWinds® Observability SaaS unifies performance data across your systems, providing transparency for your IT teams to access.
In this post, we’ll consider three key practices your organization can adopt to move your IT teams toward improved collaboration and more effective issue resolution. Ultimately, these practices revolve around leveraging a unified platform—a single pane of glass for your infrastructure, application, and system observability data.
Key practice #1: Eliminate tool sprawl
Managing IT infrastructure performance using multiple disconnected tools can produce inefficiency and blind spots. Issue resolution slows to a crawl. However, by standardizing your IT operations around a single platform that centralizes data from all your IT resources, your teams will no longer need to piece together fragmented insights. Finally, everyone can work from a common data set.
- Standardization improves efficiency. IT teams work from a shared toolset to access the same data, reducing inconsistencies in troubleshooting.
- Having fewer tools means less confusion. Streamlining your tools reduces context switching and enhances efficiency instead of wasting time.
- Unified insights lead to faster troubleshooting. Quickly identify the root cause by monitoring a single platform instead of manually cross-referencing data.
Key practice #2: Aggregate your monitoring data
Fragmented monitoring solutions lead to wasted time. Incident response teams lose precious minutes (or hours) searching for information across different tools, trying to correlate metrics across them all. As a better alternative, SolarWinds Observability SaaS consolidates all monitoring data into one platform, helping ensure teams have immediate access to critical insights.
- A single platform reduces friction. Logs, infrastructure, applications, and networks are monitored in a single interface to reduce data silos to bring teams under one umbrella.
- Correlation across datasets is automatic. SolarWinds Observability SaaS enables you to draw correlations across datasets to avoid manually interlacing data from multiple sources.
- Decision-making is faster and more accurate. A unified dataset provides comprehensive visibility, enabling teams to make informed, data-driven decisions.
Key practice #3: Tap into centralized, shared views
Too much disparate information may result in miscommunication and misalignment without a unified single pane of glass solution. Accessing metrics from one interface with real-time data facilitates collaboration for your IT teams to focus efforts on what the data is saying rather than wasting time finding the data source.
- A single pane of glass solution enhances collaboration. Help teams stay on the same page and foster better communication.
- Access consistent data sets. Enable IT teams to work toward the same goal from a centralized source.
- Maintain a holistic view. See the bigger picture while focusing on insights relevant to the specific concern.
Unified dashboards eliminate discrepancies, enabling IT teams to work from a single source of truth. They’ll no longer lose time reconciling conflicting reports. Each team can focus on the insights relevant to their concerns while still seeing the bigger picture.
A single source of truth facilitates collaboration. Cross-team discussions no longer devolve into debating over different data points. Instead, teams can quickly align on what the data is telling them.
SolarWinds Observability SaaS: A true single pane of glass
SolarWinds Observability SaaS provides a unified monitoring solution for teams within IT to track system performance, detect anomalies, and resolve incidents faster.
Centralize performance data
Instrument your systems—across all your environments—to ship logs, metrics, and traces to a single, centralized location. With performance data in one location, your teams can efficiently analyze performance and remediate anomalies.
Correlate different types of data
Some organizations turn to one observability tool for their applications, another for their infrastructure, and still another for their network. The ideal single pane of glass solution centralizes data from all these components to help teams uncover deeper, connected insights.
SolarWinds Observability SaaS can unify metrics and logs and trace data from all the components in your stack—whether from applications, databases, networks, virtual machines, Kubernetes environments, and more. Serving as a source of truth for all your observability data, SolarWinds Observability SaaS helps IT teams operate more proactively and effectively.
Collaborate over shared dashboards
With SolarWinds Observability SaaS, you can create custom dashboards and share them between teams. Teams can perform log searches with advanced filtering, saving those queries for reuse by others. They can generate reports or create alerts to loop other teams into an incident response effort. As teams work together to link all the related data points within a single platform, they can determine root causes faster and respond proactively.
A shared observability platform like SolarWinds Observability SaaS improves visibility and fosters better communication and collaboration across IT teams. Organizations can streamline workflows and resolve incidents faster with a centralized monitoring solution. By eliminating searching through disparate data silos, your teams can quickly find the information they need. The result? Improved coordination and collaboration often decrease mean time to resolution (MTTR), so IT teams can resolve incidents more efficiently.
To see firsthand how SolarWinds Observability SaaS can solve some of your IT teams’ frustrating bottlenecks and boost collaboration, sign up for a free trial or try out an interactive demo.