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I can't seem to find any clear guidance on how to convert/migrate my database from MySQL 6.0 on a Mac to Microsoft SQL Server 2019 on a Windows Server 2019. Any ideas?
In attempt to clean up data, a bulk delete was performed by an admin tech but did not have the "Secure Delete" feature checked. Technically it was only marked as deleted and still takes up storage on the database. Is there a way to view all tickets that were marked as deleted through the web gui or the database?
No com.macsdesign.whd.ProblemType found with globalID: <ProblemType: [problemTypeId: '0' ... stopped our upgrade in its tracks. Anyone else have the issue coming from 12.4.1 to 12.5.1? Share your solutions? -------------------------------------- Saw these fixes in release notes - but they must not be related to this issue…
We are currently trialing SolarWinds Web Help Desk within our organisation and we have identified that WHD does little does not quite support our reporting and billing requirements, costs of settling labour and materials used: Lab billing per ticket requirements (multiple techs and tasks in a single report) Lab billing per…
I am using WebHelpDesk version 12.5.1, and I am trying to remove an approval process from a ticket so there is no approval step. I want to keep the same request type though. Thank you.
I have an automatic approval process set up for all requests that require a purchase such as an employee requesting a new computer or requesting software that we have limited license availability on. These approvals go to the IT manager and they are set up dependent on the client selecting one of the request types. I have…
This is the topology of our configuration. There is network connectivity between all servers in the topology. The Web Help Desk is to be used by Clients in all the 3 locations. We are performing Active Directory Integration to pull the user accounts from all the ADs to Web Help Desk. 1. The Web Help Desk have been fully…
Two techs are reporting that since February - when they update a ticket, at least once a day, the webpage has expired and they have to re-enter information. They indicate the ticket has been open for only a minute or two, so timing doesn't appear to be the cause. Other techs are not reporting the issue. All are using…
We are trying to use status of "Working" when a tech has acknowledged and actively working on a ticket. As a result when a ticket is escalated or de-escalated the tech has to remember to set the status back to open for other tech to quickly see tickets that need work in their queues !. Does anyone know of a way to…
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