The most recent content from our members.
It is a requirement by ISO standard to configure MFA in all internal application to provided added layer of security; therefore, it will be great if the feature is added to the web help desk with top priority, as this will ensure the WHD with compliance requirement for most country that it is been used.
Would like to see a vacation calendar in Web Help Desk that places the Tech in vacation mode automatically.
When using the Export to PDF function, the Approvals do not show on the PDF document. This is crucial to finance departments and approvers to confirm that the approval steps have been completed in the process.
Currently in my Web Help Desk environment I would like to change our Tech groups to a leveled structure. When doing so I would greatly enjoy being able to edit the level names more than just a number. Has anyone ventured out and attempted to configure this to there WHD application already?
I would like to keep all the ticket data in my CentOS by migrating it to my new windows database. I was wondering if anyone has went through the trouble or attempted it before. Any advice would be spectacular!
I would like to be able to send more than one e-mail notification to a CAB after a ticket has been created in which they have been assigned to approve or deny. Is there a easy way to do this that I am overlooking?
Currently the ticket routing of my WHD application is missing a middle man so to speak. I would like tickets to go to one Tech group. But then let that same Tech group be able to send the ticket to the according Tech group. For which the ticket or client needs. As of now we have no middle man that can push tickets. Does…
Hi All, Looking for a bit of help - I have logged a support case as well but thought I might as well ask here also. I am in the process of trying to configure and set up a Change Advisory Board for our company to use. I have tested this before and it works ok but now I seem to get some sort of error and wondering if…
Although, the "Request Detail" field serves a purpose once a client chooses a Request Type. At this point the field has no purpose. You can’t type in it you can’t do anything with it, it serves no purpose. Is it just there for decoration? Myself, my clients and Administration feel it is confusing and pointless. Maybe this…
How to make Attachments field mandatory (other mandatory fields have red asterisk forcing users to populate the field) in a new Request Type that collects data?
It looks like you're new here. Sign in or register to get started.