The most recent content from our members.
I would like a dashboard widget and report besides the two CSAT ones for survey results breakdown. I made a custom survey but it is 3 5star fields and a comment field. This report shouldn't be hard to make.
Dear community, I tried searching for this option in the feature request, but I wasn't able to find it. However, I may be mistaken. It would be great to have the ability to restrict the survey to specific categories, subcategories, departments, and groups. This would be helpful for analyzing feedback from a specific group…
Currently, we use Microsoft Forms to conduct external surveys related to incidents, and we have encountered a challenge in associating the incident number with the external survey results. Specifically, the issue arises from the fact that the {{incident_number}} email variable cannot be seamlessly passed to the external…
When creating a custom survey, How do we test it? Is there a way to preview the survey that is being sent? When using a custom survey, are the results able to be listed by question and by overall average? When using a multi picklist or drop down how are the results put into a report? and if the survey or questions are…
Hello, since we updated WHD to version 12.7.4 (also in 12.7.5) the characters used in the Spanish language are failing for example the letter "ñ", the accents used in words like (colaboración, acción, sesión) are also failing because of the character " ´ ", the sign to open a question "¿" is also part of the failure, also…
Add the capability to send CSAT surveys based on specific categories + subcategories of the incident.
We want a way to not send satisfaction surveys for incidents with specified categories, instead of surveys going to ALL resolved incidents.
With security becoming more and more important by the second, we as an organization are requesting and additional button to click on once you click on the link from the emails. Right now we have email filtering that is inspecting the links since these emails are external and when the email filter is clicking on the link it…
Where can we see the surveys that are completed? I found I can access via the ticket itself, but would like to be able to view a listing in some way.
"WE ARE LISTENING" - this is our motto and many of you can confirm that's true. We brought lot of new functionality in our products just because we are listening to you - IT professionals. I would like to say big thanks to all who have contributed somehow and sheared their pain points and problems that need to be solved.…
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