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Is there any setting or configuration in WHD that allows for the display of the Techs that are in a Tech Group Level when a new ticket is being created? It would be so helpful for our Help Desk to see, when they are creating a new ticket, exactly who is in each Tech Group and each Level. We've created a way to display the…
I could be crazy, maybe someone else can confirm this. I thought about submitting this to Solarwinds support, but figured maybe it'd be better served here as I can't be 100% certain of how it used to be. From the tech interface, if you click New Ticket, prior to 12.3, I am fairly certain the active cursor was placed into…
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