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Currently the requester, unless they are an agent, can not update the original request if it is denied. The would have to open a new change request with their updates. If a change is denied and sent back for more information the original requester should be able to update their request with the missing information.
WHD's existing "Approval" process has some useful benefits; however, it also has some severe limitations with regards to change management in an ITIL framework. One obvious example is that a RFC number should be separate from a Service Request/Problem/Incident number. In the previous forums for WHD there was discussion…
FEATURE REQUEST - RFC5424 SUPPORT Support the protcol that compliant to RFC 5424 RFC 5424 - The Syslog Protocol Best Regards,
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