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Hi to all, I would like to request a feature regarding Dameware Remote Support. The issue is that a major client of our had purchased a multi-seat license but would like an automated way to enable/ disable remote support users or mini support users up the purchaced seats available, instead of manually enabling every time…
The client msi install creates two rules that allow the service network access on all network profiles (domain, private, public): "Dameware Mini Remote Control Service" "Dameware Mini Remote Control Service GPO" These rules are identical except that the first allows editing so that one can choose on which network profile…
Every time I invite a user who does not have the DW agent installed yet and is using chrome as default browser (New user basically) the session does not start up automatically and sometimes the click here does not work. If the user's default browser is FF or IE and he clicks on the link, it works fine. Just NOT in chrome.…
Quick question: Does anyone know of a good way to import custom list regarding computer names into Dameware? We are in the middle of cleaning our AD directory up but would like to import a list of current computers being used into Dameware.
My employer is considering DRS Centralized for our Help Desk. However, I need some clarification on how unattended support will work. This is the desired outcome we want: push installs of the Dameware agent to each machine connected to the corporate network. For those machines that don’t connect often, we will manually…
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