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While using an action rule it is possible to send an email. In the send email form, several variables exist that can be used in the subject line and body of the email. Please add the ability to use these variables in the recipient field, too. We have a need to send an email to the assigned technician, but multiple possible…
One of the feature were missing the most from our previous help desk software is the option to use email variables to pre-populate fields in tickets. We use an after-our telephonist service for our help desk department and they do not have access to our corporate network (By policy, WHD is available only on the LAN or…
I am monitoring some log files for any error lines that may occur. The alerts themselves are working fine, however the DBA team has requested me to include the line of the error in the email that is sent to them. This is where I'm stuck. I'm not able to retrieve the line in the email. I can see the string in the database,…
Basically Mailing list, now this could be done by creating groups and putting the email address you want in them so then when you go to fill out the alert condition you just variable to the group name for that list of people. But the way that might be even better is to allow us to group users how ever we please and add a…
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