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Synopsis In the My Tickets and Group Tickets tabs list, provide: * A visual indicator for parent tickets that have child tickets, and child tickets that have parent tickets * A visual indicator for parent tickets that indicates when all child tickets have been closed Such indicators can be icons and/or colors. Discussion…
We have our WHD setup to require clients, but when the task runs, child tickets are created without a client. We have an approval process assigned to the child ticket which works on clients department. In this case, the child ticket is without a client and department the ticket gets stuck in approval process. We have…
Hello All, We are monitoring systems and network devices using solarwinds Orion for more than 7+ years.Currently we have 4 Solarwinds Pooler which is used to pull information from different location .I want to create dependency based on the Pooler so that if the connectivity to the pooler is lost from main Orion Server…
I have automated Child ticket creation when the parent ticket meets certain parameters. Need to automate the status of a parent ticket when child ticket is closed to complete automation of the parent child ticket relationship.
Check and prevent a object instance (node or group/container) from being configured to be a parent of its parent. We're looking to check for a top-down hierarchy that prevents a child from becoming a parent to an object somewhere up the hierarchy. Please see attachment for illustration.
Hi, Currently: * When clicking on a child dependency in the Dependency Tree, you can see only the direct dependency of that child object(node or group)but not the entire dependency tree up until that child object. Example: Feature Request: * When clicking on a child dependency in the Dependency Tree, we would like to see…
We've been working with one of our end customers to setup a WAN alert suppression for each of their locations. We have each of their edge routers at each of their site locations as the dependency and the other devices at each location as the group so that they will only receive one alert rather than hundreds when a site…
I have been told by SW that there is a built-in parent/child dependency for nodes/interface. I am submitting a request for SW to create a way to toggle that off and on. We have remote offices with only one circuit. When that goes down, we only get the node alert for the router. However, we label the circuit interface with…
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