-
A New Answer About SolarWinds Support
Over the years, I’ve had a chance to help staff the SolarWinds booth and represent the gamut of IT needs in nearly 100 trade shows. From networks to applications, from storage to security, and most recently hybrid and cloud, it’s been a pleasure to meet thousands of sharp admins from the THWACK community. In all of those…
-
Troubleshooting Software Upgrade Code-Signing Certificate Errors
Tales From the Support Queue: A How-To Guide for Fixing Certificate Revocation Issues Digital Signing Certificate revocation is a common, transparent, and effective mechanism for application developers to help ensure users aren’t running unsupported or insecure software. It’s a demonstrably Good Thing. There’s one scenario…
-
Confessions of An Upgrade Cheerleader
If you’re a SolarWinds customer, there’s a good chance you’ve seen a video of a Head Geek, passionately urging you to upgrade to the latest and greatest version Right Now. And that Head Geek is likely me. If the speaker has TV anchor hair and boundless upgrade enthusiasm, it’s almost certainly me. In dozens of videos,…
-
SolarWinds Domains/IP's To Add to Trusted Sites (Partially Solved)
SOLVED (kind of): Figured this one out myself. After doing a Wireshark capture while downloading something from the CustomerPortal, I confirmed that the files are hosted at amazonaws.com, which was already added as a Trusted Site on the server, yet any file downloaded from there was still "Blocked" and had to be UnBlocked.…
-
NPM Upgrade with Additional Polling Engine
Hi, We are in the process of upgrading our SolarWinds estate and I have a question which relates to minimizing monitoring downtime. If we have an instance of NPM 10.4.2 and SAM 5.5 with an additional polling engine, is it possible to fail the monitored nodes over to one polling engine, upgrade that to 11.5.1 and then fail…
-
Back to basics to have a successful upgrade
As the 2016 year is coming to the end, I've looked back and wow it has been the year of the upgrades for me at my day job. While they have all been successful (some took longer than expected ) , there were bumps, tears and even some screaming to get to the finish line. My team and I are seasoned IT professionals but that…
-
Upgrade to Web Help Desk 12.4.2.36 - issues?
Anyone see any major issues after upgrading from 12.4.1 HF1 to 12.4.2.36? Would you do it again? There are some unanswered questions out in the forums, and of course we're being cautious. Thank you!
-
Upgrading and Upgrade Advisor - A few questions
Sorry about the wall of text! I'm needing to upgrade my Orion environment and I ran into some questions on how to do it. Basically: Current Environment: OS: x64, Windows Server 2008 R2 (Enterprise, SP1) DB: x64, "SQL Server 2012, SP3" (11.0.6020.0, SP3) NPM 11.0.1 SAM 6.1.1 IPAM 4.3 NCM 7.2.2 UDT 3.1.0 Future Environment:…
-
Upgrade to NPM 11.5 issue with Alert migration
When we upgraded to 11.5, one alert specifically has stood out so far with having some corruption. We have over 500 alerts so it is going to take quite some time to weed through them all. This one alert was triggering on an interface being down. What we once had was the ${NodeName} within the text of the alert…
-
The Pain-free Way to Evaluate SolarWinds Products
The Pain-free Way to Evaluate SolarWinds Products Believe me, I get it. More than you know. Evaluating SolarWinds products, as a current customer, can be, well, downright unpleasant. And, of course, it has to be done Saturday at midnight. Am I right?! The process doesn’t have to be as difficult as it is now, which is why I…