The most recent content from our members.
Currently, the options are to choose a Tech or a Tech Group. I would like to have an option to display ALL Tech Groups or ALL Techs on the Calendar!
I have an action rule to change the request type for certain email reports. Once the request type is changed/updated the ticket does not get assigned to the proper tech for that group. So based on ticket history, here's what happens: * Email arrives in WHD and is classified as 'Email Report' * WHD assigns to 'Email Report'…
Currently, Client Admins receive all notifications for their respective Location(s). We would like to be able to exclude Client Admins from notifications for specific Tech Groups. Adding 'Client Admin' as a selection option to the 'Default Selected Email Recipients' within Tech Group Levels should easily achieve this.
Is there any setting or configuration in WHD that allows for the display of the Techs that are in a Tech Group Level when a new ticket is being created? It would be so helpful for our Help Desk to see, when they are creating a new ticket, exactly who is in each Tech Group and each Level. We've created a way to display the…
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