The most recent content from our members.
At our own Service Desk, we have about 35 techs that use WHD. We have scheduled lunches and self appointed breaks throughout the day. The only way currently for techs to not receive incoming mail tickets, is to go on "Vacation" status. I am asking if it's possible, and if anyone else could benefit, by adding other tech…
Hello, We're running WHD 12.5.1, and are preparing to upgrade to WHD 12.5.2. I was wondering if someone can help guide me with the following; I want to run a report that tells me how many total Tech Accounts we have. This is so we can then, verify each Tech account to make sure they have a client account linked to their…
I would like to see more support for directory services. Allowing companies to use security groups from Directory Services like Active Directory would allow us to populate members of groups for Tech Accounts, Tech Groups, Approval Processes, Departments, Locations, who is able to see Request Types that don't fall into the…
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