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As strange as it sounds, our service desk users are finally coming around to submitting service request tickets in advance of when they are due. With that change in behavior, we are now needing to place tickets on hold until the request date arrives or a few days before the requested date. I am thinking if there was a…
We had lot of tickets which is in "waiting" status, for example: - waiting for starting date - waiting for approval - etc. which need to set a date in the future In SolarWinds ticket system, is there any way to set the reminding for the future actions? I just want to ask is there any functions or settings which can add a…
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