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Hi Thwack Community, Has any one managed to route HelpDesk tickets into Slack? We have routed SolarWinds alerts into a slack channel via a "incoming webhook" which works beautifully. If there is anyone that may have even the slightest bit of direction on this issue, we would greatly appreciate it. Thank you!!! THWAK…
We're using WHD as our Change Management solution and utilize many custom fields. When using the end user portal, is there a way to view custom fields? Thx.
Does anyone know of a way to modify the date of the work time? We use work time to bill customers for services performed. If a tech performs the work on the 31st but creates the ticket and his time the next day (1st) then the time won't get billed until the following month. We need to find a way to go back and modify the…
helpdesk/WebObjects/Helpdesk.woa/wa/TicketActions/view?tab=mine At the ticket summary screen, we can see a blue dot designating a new ticket has come in. This dot disappears when the ticket has been responded to. What would be most useful is the ability to assign colored dots for the Status and or Priority Box…
Why doesn't a child asset get any ticket history when I link the parent to a ticket? Is there any place to enable this?
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