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It would be fantastic if I could specify a Default Priority based on room. Our current ops require that any issues in a computer lab are automatically given Priority 2 status, but there is currently no way for WHD to do this. You can do it by location, but not by room. It would also be useful to set a default priority…
We need to be able to alert on / escalate tickets to ensure compliance with SLOs / SLAs. * Ability to define an alert / escalation process by a time window. This would allow different alert / escalation options for different time windows, as the SLO / SLA may define a different response time for outside of business hours…
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