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We’re sure that you and your team have been busy making arrangements and supporting your teams as they move to work remotely. And, we know that means as an IT team, you are absolutely swamped. So, we want to make your life as easy as possible when it comes to creating automations and utilizing the Service Desk to support…
It sounds easy enough to an IT pro: is it an applications ticket or a hardware ticket? Simple enough. Why is this one question so important? For starters, it’s how you track the performance and success of the teams who provide internal support. In addition, collecting simple data points like “category” and “subcategory”…
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