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I have configured an action rule to email all managers whenever a ticket has been closed in web help desk. Is there a way to include the notes that were in the ticket?
In the WHD product brochure, Administrator's Guide, etc., there are several references to being able to manage tickets by e-mail. I tripped across the commands in the subject line when playing around with Approvals, but I have not been able to find anywhere where this is fully documented. I am looking for full…
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