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Any idea , how use automation rule with tags , need create automation rule based in tags for change the priority of incident , read the documentation but not found information or a way to set priority in the service catalog and when the user use a service catalog item cannot change the priority
I need to tag certain (not all) After-Hours requests that come in as incidents. However, the keyword arrives later in a comment, not in the original request. Using automation rules, how I can I search for (and therefore act on) a new comment for a keyword?
If a new problem is created via incident, add tag labeled "problem" to incident. I see that there is an option to manually add tags to a new Problem, but the automation backend is lacking any features to automate adding anything related to Problems. This could be better utilized for filtering and reporting also if we could…
We are looking to find the Tags attached to the VM servers from VMWare vCenter. We are running vCenter 5.5.
It would be nice to expand the number of Tag's available in the Ticket Action Rules to include more client and asset information. What I would like to achieve is to automate my Hardware Warranty job logging by including all the relevant information such as client, Asset model, serial number etc and ticket fields into an…
Hi All, Sorry for the potentially dumb question, I'm quite new to vnqm and I couldn't find an info about this. I have a new installation in vnqm, and our network guys defined 240 ipsla udp jitter operations. Some set to 180 seconds polling interval, other to 60, since this greatly impact the performances of our db, I would…
We recently moved a virtual appliance from a dev/test cluster to a prod cluster and have some issues with the virtual app NIC. After setting IP information on the nic for the virtual app, it goes to write the config settings to it and comes back with an error indicating it cannot find eth0. The only diff between the…
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