The most recent content from our members.
It would be amazing if there was a great way to make it very easy to format text in an incident or reply. The idea would be to make it look completely different so it doesn't blend it, maybe boxing it out itself. There may be a way to do this, but currently, I don't see a good way.
Intro Since SolarWinds took over Samange many great new features have been implemented and credit to the SolarWinds Service Desk development team! Unfortunately however in my opinion 'Solutions' has been neglected. Nothing has really changed and I would like to use this thread to come up with ideas for the Development team…
I would like the strikethrough option in my comment text so that I can cross things off checklists, eliminate research options, and strikethrough things that I have tried that haven't worked.
The easiest way is to say that I love how Microsoft Teams does this: (from MS Teams, you can select the Font button, and then do the following: The code snippet looks like this, if you put something in it: Of course, we don't even need the example button, the separate is just great to parse it from other things in the text…
Within the comments box when responding to incidents. The issue is when writing a longer response, it is difficult to format and view the entire response to ensure all the details have been captured. A potential improvement for this is enabling the message box to pop out (like Microsoft teams) allowing us to have better…
I'd love to move our IT Guides into the Service Desk Solutions area but there are still some issues that stop me from doing so, the most glaring of which is the choice to only use half of the page. Can we please fix the spacing so the full width of the page is used? Example:
Please add a visual timeline to the comments or at least make it an option that can be enabled. Essentially highlight actions/changes that happen between comments. This would make it much easier to see what has happened with tickets whilst reading through the notes. Such as timeline entries for status changes, SLA Clock…
The solution article formatting needs to be improved. I find myself spending alot of time reformatting text that I copy over from Microsoft Word or some other word document processing software, or from our Intranet to a solution article, at times due to the amount of time it takes or the formatting not being supported I…
I'm transferring files and find some are not transferring. Below is one of the files E:\Documents and Settings\Chris\My Documents\My Douments From Old Computer\Kelly Career Network_files\activity;src=670786;type=kesemail;cat=jobse401;ord=1;num=1.gif I assume the problem is with the symbols = and ; and its probably too…
Is there any way to clean up the .pdf version of a Solarwinds report so it doesn't resemble a bad print screen .jpg!? End users here are complaining that .pdf reports that they run have to much extraneous icons, links and pathname for file up on top. We can't be the only ones experiencing this. It's a majority of our Web…
It looks like you're new here. Sign in or register to get started.