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I'm using an alert action to post alert data to a third-party system, aggregating all alerts and events from my environment. This setup is working correctly. However, I'm struggling to automate the assignment of this trigger and reset action to all newly configured and enabled alerts to ensure no notifications are missed.…
Add actions that allow you to: * Add a CC User* Specific Uesr * Requesters Manager * Post Comments * Allowing the ability to tag other members into the ticket
Hi all, I have a Python script that is triggered via alert actions. I was able to get it to work in a lab environment, but when moving to our production machine I keep getting "Execute program failed with exit code 1" despite a lot of troubleshooting. I am able to log in as the service account the actions use and run the…
How do I create a report to display what SMTP server each of our Actions uses?
Anyone have knowledge on how to get the SMTP servers that are associated with Actions? We have 900+ email actions and I was curious if anyone was able to get this to show correctly? If I added a INNER JOIN it balloons up to 3-4 times the amount as SolarWinds appears to match against multiple SMTP servers for some reason.…
We used to use Spiceworks for our I.T. ticketing system and one of the things we liked about it was the ability to email the ticket with commands in the body of the email to do certain tasks. For example we could reply to a ticket via email with the command "#close" and it would close the ticket. We've reproduced some of…
Hi, In the past, there was a mobile app for SQL Sentry Monitor (the PaaS solution which was deprecated). We received multiple requests from our customers asking for a mobile app that can receive push notifications for alerts triggered by their SQL Sentry targets. If the same app could also provide charts and graphs that…
Hi Team, We are trying to configure the POST Action for Alert. In the body we require the field: "EventTypeWord" which has Following values in the Database Triggered = 0, Reset = 1, Acknowledged = 2, Note = 3, AddedToIncident = 4, ActionFailed = 5, ActionSucceeded = 6, Unacknowledge = 7, Cleared = 8 It seems this field is…
Is there a way to use Node Custom Properties within a single Alert Action to avoid duplicating the action? Action is for a HTTP POST to an ITSM system, It appears I would need to split the Actions out as neither the following will work in both a Node and an Application Alert. ${N=SwisEntity;M=CustomProperties.Client_ID}…
I need to allow the product to send email on ALL incidents that occur for the servers in a specific grouping rather than limiting them to the Global Message Throttling value of 2 in 10 minutes. Support tells me this cannot currently be done. I would like to request this feature.
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