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Synopsis In the My Tickets and Group Tickets tabs list, provide: * A visual indicator for parent tickets that have child tickets, and child tickets that have parent tickets * A visual indicator for parent tickets that indicates when all child tickets have been closed Such indicators can be icons and/or colors. Discussion…
I would like a way to hide child assets from clients so that they do not see bombardment of data that they do not need when submitting tickets this would enable us to more effectively use the ability of the WHD to manage and track software. Currently if a child asset is assigned to a user, the end user see's that child…
We have our WHD setup to require clients, but when the task runs, child tickets are created without a client. We have an approval process assigned to the child ticket which works on clients department. In this case, the child ticket is without a client and department the ticket gets stuck in approval process. We have…
Check and prevent a object instance (node or group/container) from being configured to be a parent of its parent. We're looking to check for a top-down hierarchy that prevents a child from becoming a parent to an object somewhere up the hierarchy. Please see attachment for illustration.
Is it possible to inherit the client from the parent ticket? We have our WHD setup to require clients, but when the task runs, child tickets are created without a client. When the ticket is opened and then saved, we get the message a client is required.
The terminology of 'parent-child' applies well in an IT service support environment where support teams try to identify specific service requests as incident and problem tickets. While both incidents and problems are basically disruptions caused in IT service, in ITIL, these are defined and dealt with differently. Problem…
If you don't have groups set up to create dependencies its a little annoying to have to create a tiny group just to put behind one parent node. It would be nice if we could, in the event we can't justify making a group for 2-3 nodes, select multiple nodes as children w/o having to create a group for them, Thanks!
Having additional columns available as an option to add to the view or to use in advanced search for creating queries would be great. Specifically, at the moment, I am enjoying the new use of Parent/Child tickets in v12.3 to manage projects that involve multiple steps and technicians in order to complete the whole process.…
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