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Hi Team, Recently I'm facing configuring outgoing mail account with GMAIL SMTP. For incoming mail account I have used Gmail modern auth configuration to authenticate. However, outgoing mail account does not authenticate. I tried all the possible ways it did not work. Any suggestions please?
Hello, I am trying to convert our incoming mail from Exchange/O365> Basic to Open Authentication (OAuth). I have followed all the steps provided (Configure an incoming e-mail account for Office 365 (solarwinds.com))to register the Web Help Desk app to our Azure as an application. The issue I am running into is when I input…
Right now we have multiple addresses all forwarding to one central address that is checked by WebHelpDesk. What we've been doing to date was having a filter on this address (It's a google workspace account) to put different emails into their own unique labels and removing them from the inbox. Then we add a new incoming…
Starting at 7am on March 6, we started getting the error "Error processing mailbox messages: The remote server returned an error: (401)Unauthorized" every minute. I get these errors emailed to me so I was aware of them. I can also see them by going to Setup -> Email -> Incoming Mail Accounts -> E-Mail History tab -> check…
We have an incoming email account set up (productsupport@company.com) that will receive emails from anonymous external users. The problem is that WHD is rejecting the emails with ERROR_WHILE_LOCATING_CLIENT. Is it possible to set WHD to accept the message and substitute a specified default client in place of the original…
ncom Is there a way I can accept emails for tickets already in the system without creating new tickets for new items? I see that there is a "When ID in Subject Is Not Recognized" item that says either "Reject E-mail" or "Create new ticket". But, when I choose Reject E-mail, it still creates a new ticket for an unrecognized…
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