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Hi, I'm curious how I can specify a relative date range in alert criteria. For example, [Last Boot] > Yesterday. The scenario is that I'm setting up an alert for a class of high-powered machines that is only on occasionally. There are some false positives like "Packet loss is abnormally high" when the machine comes up…
I'm trying to create an action rule so that when a Tech sends an email to the Client of an "Open" ticket that the Tech is automatically assigned to that ticket. This is because when a Tech does this they are effectively taking responsibility of the ticket and therefore should be assigned to it automatically. However, this…
In an environment where Techs must deal with multiple Companies and Locations, the ability to have a view of all the companies and locations is definitely needed, just like the Clients, Assets and Tickets view, a Companies and Locations view has multiple benefits like: - Viewing information regarding companies/locations…
after looking through the backend i suddenly realized there is no lookup functions in the sql database...everything seems to be hardcoded into the java code. how can we extend what criteria shows in the lookup lists for report? The first data point that we need is adding how many times per month assigned clients have…
Which is the correct RegEx Pattern to avoid this: Thanks!
I`m reaching out to the community for help on the config Comparison Criteria. I have numerous Cisco Nexus 5000 and 7000 devices. If I do a copy running-config startup-config, which is the equivalent of write command in a non-Nexus Cisco device, and then do a config comparison between startup and running, I get a line in…
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