The most recent content from our members.
For the 12.7.1 release the text editor for FAQ got a moderate overhaul with a load of additional buttons for google search, subtext, strikethrough, copy/paste, and left/right justify to name a few plus the ability to drop and drag in screenshots in browser. Can we please see these same improvements brought upward and…
Please, consider allowing us to add notes to virtual machines. It's already there but only for Nodes. It would be great to have it also for Virtual Machines (VMAN), as not all virtual machines are Nodes. Support ticket is already opened.
Hello, I would like to be able to put notes when un-managing something. The same way when you put acknowledgement notes for an alert. I would like to be able to put something at least (like who, why, and CR-change request number). There are times things are un-managed for a long period of time and it re-manages and is…
Is there a way to email multiple tickets via a single email? ie: TO: webhelpdesk@contoso.com Subject: Ticket 1, 2, 3 | duplicate ticket update
I've created a custom report to show Node Down time which displays as start and end time and includes total outage time in minutes. I'm assuming this is built off of Event Log entries. We use this report to identify health trends of data circuits and determine if a chronic issue exists. The ability to add a historical…
According to the API http://www.solarwinds.com/documentation/webhelpdesk/docs/whd_api_12.1.0/web%20help%20desk%20api.html#tickets-listnotes , listing notes via the API does not return information like the person that submitted the note (either tech or client note) nor the date/time the note was entered or edited. I'd like…
I apologize if this has been asked before as I suspect it has but I couldn't immediately find mention of it. I would really like to be able to use rich text when adding a new tech note on a ticket. For example, I'd like to be able to paste screenshots directly in the reply instead of having to attached files one at a time…
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