The most recent content from our members.
Hello team, I would like to request an enhancement to the Power BI Connector feature in SWSD. Currently, the connector supports a limited set of fields, primarily focused on individual assignee-level data. However, as our team has now fully adopted the Group Assignment functionality and completed the mapping of respective…
There are new options around the "Group Assignment" field. It's great the we can now turn this off, but it would be better if I could still have the option to hide groups in the "assigned to" field. We do not use groups for assignments, and use them more for notifications (CC a group, so they're all notified of changes to…
We're excited to announce our latest release for SolarWinds Service Desk. This update is packed with new features and enhancements focused on three key themes: strengthening your incident escalation process, refining the agent assignment workflow, and giving you more granular control over your platform’s security. Let's…
It would be great to be able to Hide some of the groups from the Group Assignment dropdown as well as the Task Assignment drop down so we can filter what can be assigned to what to prevent human error.
There should be a switch that allows us to make the technician you're able to select dependent on the Group the ticket is assigned to. For example, if I have a Network group with John, Jane, and Joe as members, when I change the Group Assignment of a ticket to that Network group, I should only be able to select John, Jane,…
Groups being at the Organization level seems to be a legacy feature, and may be fine for some groups (while I can't really think of any.) But more often than not a group is going to be specific to a Service Provider. For example, IT doesn't need to have a group called "Payroll", and Finance doesn't need to have a group…
Understand and Optimize Team Processes Like Never Before with the Help of a New System Field: Group Assignment There are endless ways to structure service management teams and agents. Often, agents will be members of multiple teams or groups working on different types of issues. Filtering reports and routing to specific…
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