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It would be great to be able to Hide some of the groups from the Group Assignment dropdown as well as the Task Assignment drop down so we can filter what can be assigned to what to prevent human error.
There should be a switch that allows us to make the technician you're able to select dependent on the Group the ticket is assigned to. For example, if I have a Network group with John, Jane, and Joe as members, when I change the Group Assignment of a ticket to that Network group, I should only be able to select John, Jane,…
Groups being at the Organization level seems to be a legacy feature, and may be fine for some groups (while I can't really think of any.) But more often than not a group is going to be specific to a Service Provider. For example, IT doesn't need to have a group called "Payroll", and Finance doesn't need to have a group…
Understand and Optimize Team Processes Like Never Before with the Help of a New System Field: Group Assignment There are endless ways to structure service management teams and agents. Often, agents will be members of multiple teams or groups working on different types of issues. Filtering reports and routing to specific…
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