The most recent content from our members.
I'm trying to format my API call to return the Assets assigned to a client by looking up by Client ID or Username. The following is what I get when searching: /ra/Assets?qualifier=(client.id=1)&username=***&password=*** sqlStringForKeyValueQualifier: attempt to generate SQL for com.webobjects.eocontrol. (client.id = 1)…
Had a colleague ask me a favor the other day. They are auditing what links we have at sites and are trying to make sure old cable DIA connections are disconnected and such. I was made aware of it when they said one site had 2 cable connections and I only saw one. They had no idea how to figure out which connection was…
When performing an asset lookup from the "Asset Tab" on a ticket the viewing options are static which limits the view of additional details which may include pertinent information from custom fields and other. Please add the ability to add column sets(including options for custom fields) to the results view when searching…
Now I am not sure how many of you would benefit from this but I thought i would share as it is so very useful to us. Basic infrastructure is Cisco Switches, Mitel VoIP phones, NPM/NCM and CDP Inventory enabled. To easily find which switch a phone was last seen on to add to the suppprt call notes (1st line support use+).…
I have imported a list of clients and they show up and are searchable from the admin/backend part of WHD, but when I try to create a ticket for "Other" (instead of myself) the only people it will let me search for are our techs... it doesn't appear to allow me to use an LDAP search either (even though I imported the client…
It looks like you're new here. Sign in or register to get started.