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Good Day, We think it would be beneficial to include Problems in the drop down for automations. Currently Incident/Service Request and Change are available, but we would like to create automations to notify Problem owners to provide updates to their problem tickets if there is a lapse in work on them. Thank you.
We would like to enable an automatic template response informing users of our internal deadline 3 business days before the due date given in the incident request. It would be nice to be able to limit to a certain category to receive those automatic responses.
When creating automation rules, add an option to send the notification to the "Person who commented" on the ticket?
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