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My use case is that we have specific fields that we want to enter based on Contract Type. If it's a maintenance contract or a subscription constract, we need some more informaiton than SolarWinds Service Desk allows us to track. So I created a few Custom Forms with Dynamic Form rules that display a different form based on…
I am developing a custom form for our change management process. Something we need to do is if a change ticket is moved into the Closed state, we would like to require change resolution fields be completed. I noticed that the State field is available, but the only options are clearly the Incident states. We would need to…
I have added some custom fields in change custom form. I make all of them as mandatory field and also click on "Show in Portal". But, still they are not showing on Change portal while creating new change.
Looking through many support articles, there was a way to pull in custom fields when sending action notifications using <custom_n>. But this functionality seems to have been removed. What method do we use when triggering an action notification and want to include input and custom form fields? When we receive the initial…
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