The most recent content from our members.
We would greatly appreciate the ability to remove comments from Solutions. Even when a Solution is well written and helpful, a single poor or outdated comment can negatively impact how it’s perceived by others. Currently, comments whether inaccurate, outdated, or unnecessarily negative remain attached to a Solution…
Today, we're limited to "Draft", "Internal", and "Approved" states. It would be beneficial if we could customize those states in the same way we're able to customize incident states.
It would be great to be consistent with the naming of solutions or knowledge articles. When you are in the platform they seem to be referred to as solutions, when you switch to the Portal they are referred to as knowledge articles. I would prefer that they are consistent on both ends. I would lean towards calling it a…
Intro Since SolarWinds took over Samange many great new features have been implemented and credit to the SolarWinds Service Desk development team! Unfortunately however in my opinion 'Solutions' has been neglected. Nothing has really changed and I would like to use this thread to come up with ideas for the Development team…
It would be great to be able to select multiple categories under a solution. It would be good because you may need a solution shown in different categories. Right now, I have to make duplicates of the same solution for each category and if something changes, we have to update each solution. I understand this would be hard…
A field for Solution Owner (e.g. someone responsible to keep it up to date), and last updater (last person to edit the Solution) would be useful to have, in addition to the Creator that currently shows
We have hundreds of Solutions, it would be nice to have a way to sort them into different sections.
The different text fields for custom surveys would be nice to be able to format the text. Ability to center, make bold, font, and size.
When resolving a ticket and creating a solution, pop-up a link to the solution once clicking save, so it can quickly be updated.
Not sure if this is an idea as much as its an issue that needs to be resolved. I can't be alone in this. No matter if I'm ascending or descending, the Next Review column does not sort them in order. See image below proves this, they are completely out of order. Also I can't seem to find any for 2022 but I know for a fact…
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