The most recent content from our members.
Currently, if there are unread comments on a ticket those comments will be marked as "read" if you hover over the preview button. (The blue speech bubble goes from blue - unread - to white - read.) However, if you click the preview button (which opens the side panel) instead of hovering, it does not mark the comments as…
It would be nice to be able to comment on an incident when viewing an incident in a preview. This would allow an agent to comment on an incident without opening the incident fully.
Users have been requesting the ability to preview their tickets in the My Requests (User portal view)
From client: - when trying to create/edit views, I am unable to specify the filter conditions unless I preview the page first, which when unfiltered will return results of all available nodes - best case scenario, this causes a mere slowdown in the view creation/editing process - worst case scenario, this causes website…
Currently the way custom fields are managed feels very dated and a bit clunky I know there are a few requests here that usually should be separate but for now ill create them as one. The interface is clunky if deleting or reordering options within a specific custom field its very easy to make a mistake that causes…
Hi, i have another question..... Since i upgraded to 9.5 my Node uptime report does not seem to work anymore.... SELECT Nodes.Site_code,VendorIcon,Caption,Ip_Address, DateDiff(hour,Nodes.LastBoot,GetDate()) AS HoursUp FROM Nodes WHERE DateDiff(hour,Nodes.LastBoot,GetDate()) < '24' ORDER BY 1,5 ASC In the reportmaker under…
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