The most recent content from our members.
Last year, our inaugural State of ITSM Report explored how IT teams could resolve tickets faster through automation, knowledge sharing, and self-service. This time around, we’re exploring the transformative potential of generative AI (GenAI) to drive resolution times down. Over the past 12 months, we’ve seen many…
I’d like to request a feature for SolarWinds AI: the ability to automatically rewrite user responses into grammatically correct and professionally structured sentences—similar to how Grammarly functions.
Live Webinar | November 6, 10 a.m. CT In our latest 2025 State of ITSM Report, top-performing organizations achieved an incredible 54% faster resolution time—and GenAI was the game-changer. Join us for a live session where we’ll unpack how they did it. You’ll see a demo of GenAI in action within ticket triage and…
This month, our latest release for SolarWinds Service Desk is focused on boosting your team’s efficiency and simplifying your most critical workflows. We're excited to introduce a powerful new integration for endpoint management, enhancements to our generative AI capabilities, and highly-requested updates that make…
Phase 2 Release of Transition to Amazon Simple Email Services (SES) As Phase 2 of the transition to Amazon Simple Email Services (SES) goes live, SolarWinds Service Desk is introducing enhanced email customization options for customers who authenticate their domains. This change improves email reliability, security, and…
SolarWinds AI for Service Desk has arrived! Our new features have already begun to simplify processes and streamline tasks for the agents we serve. With the launch complete, let’s look at our AI journey so far—and where SolarWinds AI goes from here. Traditional AI For almost a decade, SolarWinds® Service Desk has leveraged…
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