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Basically I would like to setup my ticketing system in WHD so that when a ticket that requires approval changes to "Approved" it triggers an email to a tech (not the assigned tech or client) but just an FYI, like I have Action Rules setup but they are triggered on creation rather than a specific ticket update.
Hi all I could do with some advise on how to build an Advanced Alert that will give me alerts for lower priority devices, medium and high priority devices with exclusions. Example: knwig0004-map320-001 knwig0004-map320-002 knwig0004-map320-003 knwig0004-map320-004 knwig0004-msc3200-gw-001 knwig0004-poepd6506-poe-001…
I just wrote a question howto do a VBScript that updates some values in the Orion database once a trigger is activated but my main question must be - why can't we choose to run a SQL query in the alert? Wouldn't that be something many people could use? I know I could as that would be much easier than making a VBScript…
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